How to Make Your Business More Accessible in 2023

 

Making your business more accessible in 2023 involves creating an inclusive environment that accommodates individuals with disabilities and diverse needs.

Conduct an Accessibility Audit:

Start by conducting an accessibility audit of your physical space, website, and digital platforms. Identify any barriers that may hinder access for individuals with disabilities. This may include assessing things like wheelchair accessibility, signage, color contrast, font size, alternative text for images, keyboard navigation, and screen reader compatibility.

Improve Physical Accessibility:

Make your physical space more accessible by ensuring ramps, elevators, and accessible parking spots are available. Install handrails, provide ample space for wheelchair maneuverability, and ensure that restrooms are accessible. Consider consulting with accessibility experts to identify any necessary modifications specific to your business.

Enhance Website Accessibility:

Ensure that your website and online platforms are accessible to individuals with disabilities. This includes implementing features such as alt text for images, descriptive headings, keyboard accessibility, and sufficient color contrast. You can follow accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG) to ensure compliance.

Provide Alternative Formats:

Make information available in alternative formats to cater to diverse needs. Offer documents in accessible formats like large print, Braille, or electronic formats. Consider providing sign language interpreters for events or offering captioning or transcripts for videos and audio content.

Train Staff on Accessibility:

Educate your staff on disability awareness and the importance of creating an inclusive environment. Provide training on interacting with customers with disabilities, understanding accessibility features, and handling assistive devices. Foster a culture of inclusivity and sensitivity within your organization.

Seek Feedback from Customers:

Actively seek feedback from customers with disabilities or diverse needs to understand their experiences and identify areas for improvement. Encourage open communication and make it easy for customers to provide feedback or report any accessibility concerns they may have.

Collaborate with Accessibility Organizations:

Engage with local disability organizations or accessibility advocacy groups. They can provide valuable insights, resources, and guidance on making your business more accessible. Collaborating with these organizations can help you gain a better understanding of the challenges individuals with disabilities face and find effective solutions.


Remember, accessibility is an ongoing process, and it's essential to continuously assess and improve upon your efforts. By embracing accessibility, you can broaden your customer base, enhance the overall customer experience, and contribute to a more inclusive society.